Contact Mdates Support
Need Mdates contact details? Email our dating support team at the address below. Every message gets a reply by email from a real person, and safety reports are handled first.
Include your account email so we can find your account.
Safety first: if you are in immediate danger, call 911 first.
What We Can Help With
Billing and cancellation
Questions about a charge, your renewal date or ending your plan. Cancel anytime from your account, no call needed.
Privacy requests
Ask to access, correct or delete your personal data. We explain each step and every right in our privacy policy.
Reporting a profile
Tell us about fake, disrespectful or suspicious profiles. Reports are reviewed, and rule-breaking accounts can be removed.
Safety concerns
Anything that makes you feel unsafe, on or off the app. Safety reports are handled before other requests.
Which Channel to Use
| Reason | Best channel | What to include |
|---|---|---|
| Billing question | Email support | Account email, charge date and amount. Never a full card number. |
| Cancel subscription | Account settings first, email as backup | Your account email if you need our help. |
| Privacy or data request | Email, then see the privacy policy | Access, correction or deletion, plus your account email. |
| Report a profile | In-app Report button | A reason and a short note. |
| Safety concern | In-app report. Call 911 in an emergency. | What happened and who was involved. |
How to Report or Block a Profile
-
Open the profile you want to report or block.
-
Tap Report or Block from the profile options.
-
Choose a reason that fits what happened.
-
Submit. Blocked members can no longer contact you.
How Do I Cancel a Dating Subscription?
You can cancel a dating subscription anytime from your account settings in a few taps, as easily as you signed up. There are no calls and no extra “are you sure” offers, and your renewal terms are shown before you pay. If something goes wrong, email support.
Privacy and Data Requests
Email us to ask for access, correction or deletion of your data. Our dating site privacy policy covers each right in full, including California rights.
Support FAQ
How do I contact customer support for a dating site?
Email [email protected] and a real person replies by email. Use the in-app Report button for profiles, and call 911 for emergencies.
How do I cancel a dating subscription?
Open your account settings and cancel in a few taps. No call is needed. If you get stuck, email support and we will help.
Should I include payment details in my email?
No full card numbers, ever. Share your account email, the charge date and the amount. That is enough for us to look into a billing question.
Ready to Meet Someone Real?
See how Mdates works, or start with a short quiz.
Start the QuizTakes about 2 minutes18+ only